Welcome to HoloCare. These Terms of Service (“Terms”) govern your access to and use of our care management platform, including our website, applications, and related services (collectively, the “Platform”). By using HoloCare, you agree to comply with and be legally bound by these Terms.
Important: Please read these Terms carefully before using our Platform. If you do not agree to these Terms, you must not access or use our services.
Acceptance of Terms
By accessing or using HoloCare, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.
User Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use HoloCare. Organizations must have proper authorization to represent their institution and bind it to these terms.
Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use or security breach.
User Content & Conduct
You retain ownership of content you upload but grant us a license to use it to provide our services. You agree not to upload illegal, harmful, or infringing content, and to respect the privacy and rights of others.
Fees & Payment
Subscription fees are billed in advance on a recurring basis. Prices may change with 30 days notice. All subscriptions include a 7-day money-back guarantee. Non-payment may result in service suspension or termination.
Intellectual Property
All platform content, features, and functionality are owned by HoloCare and protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, or reverse engineer our platform.
Service Usage & Restrictions
Permitted Uses
You may use HoloCare for lawful care management purposes, including but not limited to: managing activities and schedules, communicating with families and staff, tracking compliance requirements, and generating reports.
Prohibited Activities
- • Violating any applicable laws or regulations
- • Infringing on intellectual property rights
- • Transmitting viruses, malware, or harmful code
- • Attempting to gain unauthorized access to our systems
- • Using the platform for spam or unsolicited communications
- • Reselling or sublicensing the platform without authorization
- • Interfering with other users’ access or enjoyment of the platform
Data Backup & Responsibility
While we maintain regular backups, you are responsible for maintaining your own backup copies of important data. We are not liable for any loss of data due to system failures, user error, or other causes.
Termination
Termination by You
You may terminate your account at any time through the platform settings or by contacting our support team. Upon termination, your subscription will remain active until the end of the current billing period.
Termination by Us
We reserve the right to suspend or terminate your access to HoloCare at our sole discretion, without notice, for conduct that we believe violates these Terms, is harmful to other users, or is otherwise inappropriate. We may also terminate inactive accounts after 12 months of no activity.
Effect of Termination
Upon termination, your right to access and use the platform will immediately cease. You will have 30 days to export your data before it is permanently deleted. Some provisions of these Terms will survive termination, including intellectual property rights, disclaimers, and limitations of liability.
7-Day Money-Back Guarantee
We want you to be completely satisfied with your subscription.
Full Refund Within 7 Days
If you are not satisfied with your subscription for any reason, you can request a full refund within 7 days of your initial purchase. No questions asked. The refund will be credited back to your original payment method within 5-10 business days.
After 7 Days
After the 7-day grace period, you can still cancel your subscription at any time. When you cancel, your subscription will remain active until the end of your current billing period. No refunds are provided for the current billing cycle, but you will not be charged for future periods.
How to Request a Refund
To request a refund within the 7-day period, you can:
- • Use the "Request Refund" option in your account settings
- • Contact our support team at [email protected]
Exceptions
The 7-day money-back guarantee applies to first-time subscribers only. If you have previously received a refund for a HoloCare subscription, subsequent subscriptions may not be eligible for the money-back guarantee. We reserve the right to refuse refunds in cases of suspected abuse.
Legal Provisions
The following legal terms apply to your use of HoloCare. Please read them carefully.
Disclaimer of Warranties
HoloCare is provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the platform will be uninterrupted, error-free, or completely secure. Use at your own risk.
Limitation of Liability
To the maximum extent permitted by law, HoloCare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the platform.
Indemnification
You agree to indemnify and hold HoloCare harmless from any claims, damages, or expenses arising from your use of the platform, violation of these terms, or infringement of any third-party rights.
Governing Law & Disputes
These terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved through binding arbitration in Sydney, NSW, or small claims court if eligible.
Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of material changes via email or platform notification. Continued use after changes constitutes acceptance of the modified terms.
Additional Provisions
Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published by us on the platform, constitute the entire agreement between you and HoloCare concerning your use of the platform.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
Questions About These Terms?
If you have questions or concerns about these Terms of Service, please contact us: