At HoloCare, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our care management platform. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
We collect information you provide directly (name, email, organization details), information from your use of our platform (activity logs, usage data), and information from third parties (authentication providers). All data collection is done with your explicit consent and for specific purposes outlined in this policy.
How We Use Your Information
Your information is used to provide and improve our services, communicate with you about your account, ensure platform security, comply with legal obligations, and develop new features. We never sell your personal information to third parties.
Legal Basis for Processing
We process your data based on: (1) Your consent, (2) Performance of our contract with you, (3) Compliance with legal obligations, (4) Protection of vital interests, and (5) Our legitimate business interests. You can withdraw consent at any time.
Data Sharing & Disclosure
We share data only with: service providers who help us operate our platform (AWS, authentication services), with your explicit consent, when required by law, or to protect our rights. All third-party providers are contractually bound to protect your data.
Data Security
We employ industry-standard security measures including encryption at rest and in transit, regular security audits, access controls and authentication, secure cloud infrastructure (AWS), and regular backups. We continuously monitor for security threats.
Your Privacy Rights
You have the right to: access your data, correct inaccurate data, delete your data (right to be forgotten), export your data (data portability), object to processing, withdraw consent, and lodge a complaint with a supervisory authority. Contact us to exercise these rights.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.
Backup & Recovery
We maintain encrypted backups of your data for disaster recovery purposes. These backups are automatically deleted after 90 days.
Children’s Privacy
Our services may be used by childcare and educational institutions. When processing data about children, we:
- • Only collect information necessary for care management and communication
- • Obtain consent from parents/guardians before collecting children’s data
- • Apply heightened security measures to protect children’s information
- • Allow parents/guardians full control over their children’s data
- • Never use children’s data for marketing or advertising purposes
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that all international data transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
Our primary data hosting is in the Asia-Pacific region (AWS ap-southeast-2 and ap-southeast-3), ensuring low latency and compliance with regional data protection regulations.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- • Maintain your session and keep you logged in
- • Remember your preferences and settings
- • Analyze platform usage and improve our services
- • Provide security and prevent fraud
You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of our platform.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you an email notification.
Your continued use of our platform after changes to this Privacy Policy constitutes your acceptance of the updated policy.
Questions About Privacy?
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your data, please contact us:
Email: [email protected]
Data Protection Officer: [email protected]
Address: HoloCare, Sydney, NSW, Australia
We will respond to your privacy-related inquiries within 30 days.